Search

Boards

Planned

Slack as a channel

AI QA (quality assurance)

AI Admin ROI Insights

link to this hiver suggestion page

AI powered - email template suggestion

AI Email Assistant – Automated Email Generation Based on Keywords & Templates

No-Reply Emails should not change status to Open

Copy automations to another SM

Placeholders in Subject Lines

Drag and drop attachments in Notes

Custom statuses/workflow

In Progress

AI Sentiment Analysis

Customer Module

Analytics for AI Agents

HOT New & Refreshed UI

Custom Objects in Hiver

Snooze across Shared Mailboxes

Released

Filter and search in Customer Portal

Custom email service providers

Alias support for DL type mailbox

AI Answers for chat

Gmail support for Hiver Omni

Filter / Search in Customer Portal

Advanced search

Enhanced contact suggestions

Send later / Schedule send

Sent folder sync with HOT and Outlook

Alias support for OSM type mailbox

Import outlook folders and recent emails into Hiver

Layout Settings

New & refreshed UI

Automated time based follow-up

Automations: tag added trigger & tag filter

SLA updates based on tags

Book a call with Support Team

Automations: 'reply-to' condition

"Assigned to me" view

Availability management by admins

Business hours support in SLAs

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