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AI powered - email template suggestion

AI Email Assistant – Automated Email Generation Based on Keywords & Templates

No-Reply Emails should not change status to Open

Copy automations to another SM

Placeholders in Subject Lines

Drag and drop attachments in Notes

Custom statuses/workflow

In Progress

HOT New & Refreshed UI

Custom Objects in Hiver

Filter and search in Customer Portal

Snooze across Shared Mailboxes

Released

Sent folder sync with HOT and Outlook

Alias support for OSM type mailbox

Import outlook folders and recent emails into Hiver

Layout Settings

New & refreshed UI

Automated time based follow-up

Automations: tag added trigger & tag filter

SLA updates based on tags

Book a call with Support Team

Automations: 'reply-to' condition

"Assigned to me" view

Availability management by admins

Business hours support in SLAs

Knowledge Base for Outlook

Filter for unassigned and untagged conversations

Navigate to the next conversation

Alias support for User type mailbox

Mobile push notifications

Delete PI Conversations

AI Sentiment Analysis

Automations: 'reply-to' condition

Manage agent availabilities

New ‘Assigned to Me’ view

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