Hiver Omni

Same when you create a rule in Microsoft backend, one rule affects all emails incoming to the organization

Most Recent Email at the Bottom of the Thread

Automatically assign an unassigned conversation to the person who replies to it. This is available in Hiver Gmail but not Hiver Omni.

Would love to have a Dark Mode on Hiver OMNI for Macs. I cant stand looking at a white background all day!

Track each email conversation easily using unique Conversation IDs (just like ticket numbers).

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries & escalations.

When making an automation, allow for the variables defined by the AI task to be entered as is in the custom fields, with the requirement that the variable and custom field type are the same.

Admins can now configure default field values for app actions in ClickUp, Jira, and Asana so agents can create tickets instantly without any manual entry.

Teams can now configure branded, publicly accessible portals where end users can authenticate, submit requests, and track ticket status from a single self-service destination.

Teams can now create shared inboxes across multiple domains and email providers like Gmail and Outlook, all within a single account.