Hiver Omni

Members can now create tickets on behalf of customers directly from the global + menu

Introducing structured intake forms that route submissions directly as tickets into the Shared Inbox - no third-party form is tool needed.

Connects with Shopify, NetSuite, and custom APIs to resolve queries end-to-end, with flexibility to add more integrations as needed.

Tracks AI Agent performance across resolutions, handoffs, and outcomes to help teams measure effectiveness and improve responses.

allow to filter threads by specific custom fields entries the same way you can do so with tags

Would love to have a Dark Mode on Hiver OMNI for Macs. I cant stand looking at a white background all day!

I highlighted the different sections in red. If we could have a slider connected to each section to make them wider and slimmer. I know about the preset layout but those arent customizable to fit my screens the way that I want them too!

Create multiple signatures, set a default for each inbox, use a fallback when needed, and switch easily while composing for consistent communication.

With SCIM support, IT admins no longer need to manually create, update, or remove users in Hiver and they can do it from a centralised place using their Identity Provider

Agents can now populate app-specific custom fields while creating tasks in project management tools directly from Hiver.