Hiver Omni

Conversations assigned to agents who mark themselves Away can now be automatically unassigned and reassigned to the next available agent when a new reply arrives.

Omnichannel search experience that lets users search conversations across all channels

Unified view for agents across all channels & inboxes that can be customised by the agents

Dynamic forms that can be embedded on a external web page, and requests can be redirected to specific shared inboxes.

Support for the custom fields in App actions

Support for App fields in the Custom fields section under the Activity panel

Live chat for logged in users in a SaaS tool

Users would be able to choose the top 5 views they want to see in the left panel & order them

Integrating with identity providers like Entra ID for IT admins to manage users in a consolidated way

Introducing Slack as a channel on Hiver Omni where Slack messages can be managed as conversations/tickets in Hiver inbox