Hiver Omni

Currently the Slack integration is not supported for Outlook. It would be nice if it was possible to send updates to a slack channel for incoming tickets.

Speed up query response time with intelligently recommended email template suggestions.

Automatically assign an unassigned conversation to the person who replies to it. This is available in Hiver Gmail but not Hiver Omni.

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries & escalations.

Would love to have a Dark Mode on Hiver OMNI for Macs. I cant stand looking at a white background all day!

Create multiple signatures, set a default for each inbox, use a fallback when needed, and switch easily while composing for consistent communication.

Introducing AI Agents in Chat, that autonomously understands context, reason through problems, and resolve customer queries, without human intervention.

Omnichannel search experience that lets users search conversations across all channels

Users would be able to choose the top 5 views they want to see in the left panel & order them

Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,