Hiver Omni

Currently the Slack integration is not supported for Outlook. It would be nice if it was possible to send updates to a slack channel for incoming tickets.

Speed up query response time with intelligently recommended email template suggestions.

Omnichannel search experience that lets users search conversations across all channels

Users would be able to choose the top 5 views they want to see in the left panel & order them

Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Enable team members to schedule and manage their availability, for seamless workflow continuity.

Use Autoresponder to automatically send a response email to either a new conversation or a new email in a conversation.

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries & escalations.

Give teams full visibility into Slack support performance, from conversation volumes, response times, agent workload, to CSAT.