Hiver Omni

We really appreciate Hiver's internal AI tools, but there's still a big gap on the customer-facing end. We’d love to see an AI chat widget built into the Customer Portal that pulls directly from our company knowledge base. Letting customers chat with an AI trained on our specific processes before they submit a ticket would give them instant resolution and keep unnecessary tickets out of our queue.

Same when you create a rule in Microsoft backend, one rule affects all emails incoming to the organization

Most Recent Email at the Bottom of the Thread

When making an automation, allow for the variables defined by the AI task to be entered as is in the custom fields, with the requirement that the variable and custom field type are the same.

Admins can now configure default field values for app actions in ClickUp, Jira, and Asana so agents can create tickets instantly without any manual entry.

Teams can now configure branded, publicly accessible portals where end users can authenticate, submit requests, and track ticket status from a single self-service destination.

Teams can now create shared inboxes across multiple domains and email providers like Gmail and Outlook, all within a single account.

Each connected app in the right panel now gets its own dedicated tab with a distinct icon, showing only its relevant contextual data.

Members can now create tickets on behalf of customers directly from the global + menu

Connects with Shopify, NetSuite, and custom APIs to resolve queries end-to-end, with flexibility to add more integrations as needed.