Don't want your personal emails on Hiver? Go ahead and disconnect your Personal Inbox from Hiver's Admin panel to control what you see in your Inbox.

The new Inbox Admin role makes it easier for team leads to gain granular control over specific Shared Inboxes. Inbox Admins can manage settings, participants, analytics, and dashboard widgets for their assigned Inboxes without full admin access.

Ensure your SLAs accurately track your team's handling times and violations, without penalizing them. The Resolution SLA timer (RT) now pauses automatically when a conversation is marked as Pending and resumes when the status changes—useful when waiting for a customer reply or external input.

Set Business Hours for your Shared Inboxes to get accurate performance insights based on your team’s actual working hours. Create templates with time zones, working days and hours and apply them to your Shared Inboxes. Once applied, view analytics filtered only for your team’s working hours.

Never miss important deadlines again! Combine Automations with date-type Custom Fields such as contract expiry dates, upcoming billing dates, or client follow-up dates, to automatically schedule timely reminders or follow-ups.

Keep your data updated in external tools without switching tabs or losing context. With the new Edit feature in Connector Cards, you can now update information in ClickUp, Asana, Jira, and Salesforce—right from your inbox. Moreover, always stay in the know as Hiver automatically fetches relevant details from these tools, for each conversation, using the customer’s email ID.

Connect Hiver to your favorite apps—like Salesforce, HubSpot, Shopify, and more—with Custom Connectors. Give your team instant access to key information without them having to switch between apps. View details like contacts or deal info, link external items such as Asana tasks, or create new objects—like Salesforce contacts—within Hiver.

Never stress about accidental email replies or embarrassing typos again. The new Undo Send feature lets you delay outgoing emails by 5, 10, 20, or 30 seconds—giving you time to cancel or edit messages before they're permanently sent. Set your preferred delay in "My Settings," and use the "Undo" button to stop an email from going out, if needed.

Boost team productivity and improve response quality with Hiver AI. The new AI Summarizer generates clear, accurate summaries of conversations instantly, letting you save key insights as notes. Effortlessly enhance your emails with AI Compose—fix grammar, tone, content, and more to craft better replies in seconds.

Enhance your team's response and resolution times with SLA Analytics. Easily track critical SLA metrics using four key reports: FRT Violations, Resolution Violations, FR Compliance, and Resolution Compliance.

With the powerful Analyze Mode, you can group data by SLA policies, assignees, tags, and more. You can also drill down to individual conversations, apply advanced filters, and export data for deeper analyses. This will help you quickly identify trends, optimize workflows, and boost customer satisfaction.