Skills let you teach Hiver AI how your team handles requests such as refunds or order changes using natural-language instructions and logic, then run that process automatically on every matching conversation. Add steps like gathering missing information, looking up knowledge sources, or taking action in third-party systems such as HubSpot. Test the Skill in simulation mode and choose which steps need a member’s approval before they run.

Learn more: Hiver in Gmail | Hiver Omni

Set Hiver to a light or dark theme, or have Hiver match your device’s settings. Hiver remembers your preference across sessions and devices.

Select up to five Shared Inboxes to analyze performance across teams in one place. View combined data or break it down by inbox across standard and custom reports, dashboards, and exports.

Add the Hiver Chat Widget to your iOS, Android, React Native, or Flutter app so customers can start a chat without leaving your app.

You can now raise a Sales Order in NetSuite directly from a conversation, or from a PDF invoice attached to it, instead of manually copying order details.

Learn more: Hiver in Gmail | Hiver Omni

Sync conversations against the matching HubSpot contacts, companies, or deals manually or with Automations, so your sales and support teams see the full email history without leaving HubSpot.

Learn more: Hiver in Gmail | Hiver Omni

Analytics now shows First Contact Resolution, the percentage of resolved conversations closed on a single agent reply, and Replies to Resolution, the average number of replies before one closes. Both appear in the Conversations, Users, Tags, and Contacts reports.

Manage orders and customer information from up to three Shopify stores in Hiver, while keeping each store’s data separate.

Give your team secure, one-click access to Hiver Omni directly through your identity provider.

You can now add files from a conversation while creating a task in ClickUp, Jira, Asana, Monday, or Trello, so your engineering and product teams get the screenshots and documents they need without a follow-up.

Learn more: Hiver in Gmail | Hiver Omni