Connect Hiver to your favorite apps—like Salesforce, HubSpot, Shopify, and more—with Custom Connectors. Give your team instant access to key information without them having to switch between apps. View details like contacts or deal info, link external items such as Asana tasks, or create new objects—like Salesforce contacts—within Hiver.

Never stress about accidental email replies or embarrassing typos again. The new Undo Send feature lets you delay outgoing emails by 5, 10, 20, or 30 seconds—giving you time to cancel or edit messages before they're permanently sent. Set your preferred delay in "My Settings," and use the "Undo" button to stop an email from going out, if needed.

Boost team productivity and improve response quality with Hiver AI. The new AI Summarizer generates clear, accurate summaries of conversations instantly, letting you save key insights as notes. Effortlessly enhance your emails with AI Compose—fix grammar, tone, content, and more to craft better replies in seconds.

Enhance your team's response and resolution times with SLA Analytics. Easily track critical SLA metrics using four key reports: FRT Violations, Resolution Violations, FR Compliance, and Resolution Compliance.

With the powerful Analyze Mode, you can group data by SLA policies, assignees, tags, and more. You can also drill down to individual conversations, apply advanced filters, and export data for deeper analyses. This will help you quickly identify trends, optimize workflows, and boost customer satisfaction.

Add attachments (up to 1 MB) directly to Notes to make internal conversations clearer and more effective. Now, your team can also upload other file formats like images (JPEG, PNG), PDFs, audio clips, videos, and standard documents (DOC, DOCX) in Notes. Each note and its every reply supports one attachment, ensuring seamless communication at every step.

Ensure your team sends accurate, consistent, and polished replies every time with Shared Drafts. Use the "Share" option on the compose box to let team members view, edit, and refine email drafts together in real time. Keep your inbox organized and efficient with dedicated folders for personal and shared drafts.

Keep your internal conversations neat and tidy with Note Replies. Replies are threaded to the original Note, making discussions and follow-ups easy to track. Plus, the original Note’s author automatically receives notifications whenever someone replies—no tagging required—ensuring seamless communication across your team.

Narrow down on important conversations with improved filtering and navigation. Quickly view conversations with blank custom fields (date, number, or text) using the new "Is Empty" filter. A prominent filter banner shows all the active filters at a glance. Plus, navigation is smoother in "All Views," with saved views indicating whether you're in Gmail or Hiver view. Learn more.

Writing clear, impactful emails shouldn’t be a struggle. Introducing AI Compose - your go-to tool for crafting polished emails effortlessly.

Get AI-powered suggestions to refine grammar, adjust tone, and enhance clarity, all without switching tools. Need a personal touch? Use Custom Prompts to fine-tune your message exactly how you want.

Managing conversations across multiple shared mailboxes just got easier. Now, you can set up automation workflows to automatically add conversations to another shared mailbox, ensuring they reach the right team or remove conversations from a shared mailbox when they’re no longer relevant, keeping your inbox clean and organized.