Writing clear, impactful emails shouldn’t be a struggle. Introducing AI Compose - your go-to tool for crafting polished emails effortlessly.

Get AI-powered suggestions to refine grammar, adjust tone, and enhance clarity, all without switching tools. Need a personal touch? Use Custom Prompts to fine-tune your message exactly how you want.

Managing conversations across multiple shared mailboxes just got easier. Now, you can set up automation workflows to automatically add conversations to another shared mailbox, ensuring they reach the right team or remove conversations from a shared mailbox when they’re no longer relevant, keeping your inbox clean and organized.

You can now make custom fields mandatory when closing an email, preventing missing data and ensuring better accuracy. This means more reliable reports, deeper insights, and a well-organized workflow - without the risk of incomplete information.

With new enhancements in Custom Connectors, you can now create new objects or link existing ones in external tools like ClickUp, Salesforce, and more right from your email conversations, without switching between apps.

Plus, updates like new cards, fields, and capabilities will be automatically pushed to your active Connectors, with admin notifications for any required re-authentication. You'll also get notified when new connectors are added, expanding your integration options.

Enhance internal collaboration with new Notes improvements.

Now you can edit, delete, and pin notes to keep conversations clear and relevant. Edit notes to fix typos or update information without adding clutter, delete notes that are no longer needed, and pin important updates to ensure your team always sees critical information first.

You can now create shared mailboxes using Outlook distribution lists or Microsoft 365 Groups, making team collaboration effortless. Manage incoming emails together with better visibility and control, so nothing slips through the cracks. 

You can now collect essential information from conversations with pre-built custom field types such as dropdown, text, number, and date. Moreover, you can use these custom fields in your analytics to analyze conversations and in automation to set up rule-based workflows. Learn more. 

Users can now move multiple conversations at once in their Personal Inbox using the bulk action. Simply select one or more conversations using checkboxes in the list view and move them effortlessly.

Stay on top of critical tasks with sound alerts for Shared Inboxes. Get notified instantly for key actions like email assignments, mentions in Notes, and SLA breaches, ensuring you never miss an important update.

In addition to existing filters for team inboxes and views, you can now filter conversations using any type of custom field—text, number, date, and dropdown.

This makes it easier to quickly hone in and prioritize specific conversations in your inbox sections, create custom views, and much more. Learn more.