Collaborate on outbound emails before sending them to ensure accuracy and consistency. Shared Drafts enable teammates to co-write, refine messaging, and expedite review cycles.

Create an AI Task to extract key details from conversations and push the extracted data directly into the tools you use, Hiver notes, and more. Simply describe what you want to extract, and Hiver AI will create the workflow for you.

Use to ground replies drafted by Ask AI replies in your Knowledge Base articles, ensuring responses are detailed and accurate. This is especially useful for cases that rely on internal policies, process clarity, or domain-specific details.

Define how Ask AI communicates with your team. Choose from preset tones or create your own tone to ensure every AI-generated reply, summary, or response sounds exactly the way you want it to.

Make your knowledge base easier to navigate by nesting sub-categories under parent categories. Organize smarter, help your customers find answers faster, and keep your content structured as your knowledge base grows.

Finding the right note is now much easier. You can now search for keywords within notes and preview conversations without leaving the search view.

Guide customers through structured, step-by-step flows that collect key details, classify their issue, and route conversations. Capture all the context your agents will need before conversations reach them, all without writing a single line of code.

Train AI Agents on custom knowledge sources so they can interpret customer intent, clarify ambiguities, and respond with complete context, ensuring customers get the answers they need without waiting.

Enhance Ask AI's capabilities by integrating your internal documentation from Notion. For quick, reusable pieces of information, like definitions or standard responses, you can now add Snippets instead of creating a whole document.

You can now configure knowledge sources and map them to specific Shared Inboxes, or choose to share them across all inboxes at once. This way, you can ensure that Ask AI uses the most relevant information for each team, such as FAQs and troubleshooting guides for support, pricing and plan details for sales, and so on.