A new Automations Center brings all automation templates into one place, making it easier to create workflows. Quickly set up rules for assignment, tagging, and responses using templates, with support for AI-powered actions like extract, triage, and summarise.

Customer emails sent directly to individual team members can now be automatically moved to your Shared Inbox using Automations. This ensures that all conversations are tracked, assigned, and managed by your team rather than handled in silos.

Import external data from your CRM or spreadsheets into Hiver as Custom Objects and use it to power dynamic workflows. For example, you can create a Custom Object with customers and their dedicated account owners and automatically route incoming conversations to the right person based on predefined relationships.

Hiver now supports Single Sign-On (SSO) with identity providers like Microsoft Entra ID, Okta, OneLogin, and JumpCloud, enabling secure and centralised authentication for your organisation.

Admins can configure SSO from a dedicated Identity & Access section in the Admin panel. Once set up, users from verified domains are automatically redirected to their identity provider login, and standard login methods are disabled while SSO is active.

Customers now can ask questions in natural language and get clear, summarized answers from your Knowledge Base, so they can find what they need without digging through multiple articles.

You can now target specific SLA policies in your Automations, so the right conversations get the right follow-up when violations occur.

Enable Auto-join to ensure anyone signing up with your company domain (e.g. @acme.com) is automatically added to your selected Shared Inbox, without manual invites.

Keep everyone aligned by sharing custom dashboards with stakeholders. Publish your dashboards and share links to give them quick, easy access to the metrics that matter.

You can now automatically assign outbound emails and replies to the sender, so nothing slips through the cracks.

Hiver Live Chat can now be embedded directly inside your SaaS product, enabling logged-in users to get support without leaving their product. With user context, flexible trigger controls and widget placement, teams can deliver faster, more relevant support exactly where customers need it. Learn more.