Use data from Google Sheets directly in Custom Objects to avoid manual maintenance. As you update your Google Sheet, Hiver automatically syncs changes so Automations always run using the latest information.

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Ensure customers continue to receive timely responses throughout a conversation by defining SLA policies for subsequent replies, not just the initial response.

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Keep workflows up to date without manual effort by automating tag management in Hiver using APIs. Automatically create, update, or delete Tags based on changes in your external systems.

Teams can create Shared Inboxes across multiple domains and email providers, such as Gmail and Outlook, all within a single Omni account. This is especially useful for service and consulting teams managing client domains, as well as larger organisations scaling across business units, regions, and brands without account-level workarounds.

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Build structured intake forms that route submissions directly as tickets into a Shared Inbox, without any third-party tool. Each form maps to a Shared Inbox, comes pre-configured with default fields, and supports custom fields, conditional logic, and drag-to-reorder sequencing.

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Teams managing multiple products, brands, or documentation functions can now create and maintain multiple Knowledge Bases under a single account, each with its own articles, categories, and settings. Admins can also configure which Knowledge Base powers Hiver AI at the Shared Inbox level, ensuring AI delivers accurate, context-aware responses and actions.

Learn more: Hiver in Gmail | Hiver Omni

Need quick answers from a Google Sheet? Upload it as a knowledge source and use Ask AI to get answers to questions like “Top 5 customers by MRR” or “Average CSAT for US region” without any manual analysis.

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Add your Confluence pages, Google Docs, and Google Sheets as knowledge sources in Hiver. Train Hiver AI on content from Google Drive and Confluence, including SOPs, product docs, and other internal guides so it can draft replies, answer questions, and more.

Learn more: Hiver Omni | Hiver in Gmail

Omnichannel Search lets you search across email, chat, and Slack in one place, with unified results and clear channel visibility. It also brings consistent filters and bulk actions across channels, making it easier to find and act on conversations without switching contexts.