Layout Settings is designed to improve productivity for teams handling multiple inboxes. They provide a side-by-side interface allowing users to view the conversation list and a selected email thread without leaving the current screen. It allows you to quickly view, tag, and reply to emails without navigating away from the inbox view.

Enable users to import Outlook folders as Tags and bring up to the last two weeks of recent “Inbox” emails into Shared or Personal Inboxes during setup. Imported emails are tagged with the original folder name, placed in a Closed and Unassigned state, and made searchable. Users can filter by these Tags and incorporate them into automation workflows.

You can now quickly download entire email conversations in just a few clicks, making it simple to save important threads for record-keeping, sharing, or offline access. This ensures you always have a copy of your key discussions, neatly stored and ready whenever you need them.

We’ve refreshed the Hiver experience for Outlook users with a new UI. Experience less clutter, smoother navigation, and a more user-friendly interface to help you get work done faster.

Use alias addresses to send and receive emails from the same Shared Inbox, whether it’s a user-type or Outlook Shared Mailbox.

You can map aliases like orders@ or sales@ to your primary account and manage all conversations in one place. Keep things simple, flexible, and easy to maintain.

Are you tired of chasing non-responsive customers for updates and follow-ups? Automate follow-ups if there’s no customer response after a status update.

Great for keeping conversations active and making sure nothing slips through the cracks.

You can kick off Automation rules when a Tag is applied to a conversation in any Shared Inbox. It’s perfect for routing, escalations, or any process that relies on your tagging behavior.

Choose to reset SLA tracking when specific Tags are updated or added to a conversation. This will ensure your team gets a fair chance at complying with SLA targets when priorities shift. It will also ensure teams always work with the most relevant response and resolution expectations.

Need to route emails like order notifications, alert emails, or vendor replies—based on who’s set in the Reply-to field? You can now use Reply-to as a condition in your automation rules.

You can also enable the Match case option for Subject or Body texts—so rules trigger only when the text matches exactly.

Hiver’s AI Sentiment Analysis detects the emotional tone behind every message—whether it’s positive, neutral, or negative. The sentiment is logged automatically in a custom field, using a 3-point or 5-point scale based on your setup. Use it to monitor trends, identify unhappy customers early, and fine-tune your team’s responses.