Enhance Ask AI's capabilities by integrating your internal documentation from Notion. For quick, reusable pieces of information, like definitions or standard responses, you can now add Snippets instead of creating a whole document.

You can now configure knowledge sources and map them to specific Shared Inboxes, or choose to share them across all inboxes at once. This way, you can ensure that Ask AI uses the most relevant information for each team, such as FAQs and troubleshooting guides for support, pricing and plan details for sales, and so on.

Ask AI can now understand and reference the contents of uploaded PDFs, such as invoices, contracts, order forms, SOPs, and more. Upload files and have Ask AI extract details from a document while drafting a reply and determine next steps with full context (ideal for billing disputes and complex troubleshooting cases).

While setting up Automations, you now have more control over how you assign conversations among selected team members. You can choose between:

Rotate assignments evenly among selected members.

Distribute conversations based on each member’s current workload to prevent overload.

Connect your standard Gmail or a Google Group email address with Hiver Omni to create a Shared Inbox. Easily track, manage, and respond to incoming emails, ensuring better accountability and easy collaboration.

Advanced Search helps locate the right email conversations without scrolling endlessly through the inbox. You can search for messages by entering keywords and then refine your results using multiple filters, such as Inbox, From, To, Subject, Assignee, Status, Tags, and more.

We’ve given Automations a fresh look and made them more flexible. The redesigned builder lets you create workflows step by step, with each step clearly laid out so you can see how your automation fits together. Start with a trigger, then add conditions or actions wherever they make the most sense to build workflows that match your team's work.

Tired of digging through long email threads to find details like invoice IDs or feature requests? Use AI Extract in your Automations to automatically pull text-based entities and add them to a note or reply. No copy-pasting or no missed details.

You can now use Reply-to Domain as a condition in Shared Inbox Automations to route conversations from specific domains to the right teammates. This helps you create precise automation rules for key customers, partners, or businesses.

Use Custom Objects to route conversations dynamically based on reply-to domains.

Need to loop someone in quickly? You can now share a conversation directly by adding your teammates’ email addresses and including a short note for context.