Knowledge Hub gives you a dedicated place to add and manage the sources Hiver AI uses to answer questions, draft replies, and resolve customer issues. Add knowledge sources like your website, Notion, Confluence, and Google Drive, and then make it available to AI Copilot, AI Agent, or both.

Learn more: Hiver in Gmail | Hiver Omni

You can now access all drafts you're collaborating on right from within the Shared Drafts tab, including replies in ongoing conversations and new outbound emails. Open any draft that needs your review without searching through individual conversations.

Bring accounts and contacts from HubSpot and Salesforce into Hiver, without any manual imports. Once synced, records automatically stay up to date with changes made in your CRM.

Give customers a dedicated self-serve space to submit requests and track their status, without emailing your team. Every request comes in as a Ticket in the right Shared Inbox, ready for your team to pick up.

Connect related conversations by subject or phrases to track and resolve them together.

Use data from Google Sheets directly in Custom Objects to avoid manual maintenance. As you update your Google Sheet, Hiver automatically syncs changes so Automations always run using the latest information.

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Ensure customers continue to receive timely responses throughout a conversation by defining SLA policies for subsequent replies, not just the initial response.

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Keep workflows up to date without manual effort by automating tag management in Hiver using APIs. Automatically create, update, or delete Tags based on changes in your external systems.

Teams can create Shared Inboxes across multiple domains and email providers, such as Gmail and Outlook, all within a single Omni account. This is especially useful for service and consulting teams managing client domains, as well as larger organisations scaling across business units, regions, and brands without account-level workarounds.

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Build structured intake forms that route submissions directly as tickets into a Shared Inbox, without any third-party tool. Each form maps to a Shared Inbox, comes pre-configured with default fields, and supports custom fields, conditional logic, and drag-to-reorder sequencing.

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