We’ve refreshed the Hiver experience for Outlook users with a new UI. Experience less clutter, smoother navigation, and a more user-friendly interface to help you get work done faster.

Use alias addresses to send and receive emails from the same Shared Inbox, whether it’s a user-type or Outlook Shared Mailbox.

You can map aliases like orders@ or sales@ to your primary account and manage all conversations in one place. Keep things simple, flexible, and easy to maintain.

Are you tired of chasing non-responsive customers for updates and follow-ups? Automate follow-ups if there’s no customer response after a status update.

Great for keeping conversations active and making sure nothing slips through the cracks.

You can kick off Automation rules when a Tag is applied to a conversation in any Shared Inbox. It’s perfect for routing, escalations, or any process that relies on your tagging behavior.

Choose to reset SLA tracking when specific Tags are updated or added to a conversation. This will ensure your team gets a fair chance at complying with SLA targets when priorities shift. It will also ensure teams always work with the most relevant response and resolution expectations.

Need to route emails like order notifications, alert emails, or vendor replies—based on who’s set in the Reply-to field? You can now use Reply-to as a condition in your automation rules.

You can also enable the Match case option for Subject or Body texts—so rules trigger only when the text matches exactly.

Hiver’s AI Sentiment Analysis detects the emotional tone behind every message—whether it’s positive, neutral, or negative. The sentiment is logged automatically in a custom field, using a 3-point or 5-point scale based on your setup. Use it to monitor trends, identify unhappy customers early, and fine-tune your team’s responses.

Hiver’s AI Tagging helps your team label emails by category, topic, or intent—without lifting a finger. It learns from past conversations and tagging patterns to apply the right tags automatically. No setup needed. Just turn it on and let AI keep your inbox organized and ready for workflows.

No more jumping between inboxes. Keep track of your work with the new Assigned to Me view, which brings together all open and pending conversations assigned to you, across all Shared Inboxes, in one place.

Hiver’s Integrations section now includes both Apps and Developer APIs, giving you a single place to manage all your connections. What was previously called Connectors is now rebranded as Apps. Head to the Apps tab to find and integrate all your favorite tools like Salesforce, Shopify, Slack, Jira, and more with Hiver.