Customers now can ask questions in natural language and get clear, summarized answers from your Knowledge Base, so they can find what they need without digging through multiple articles.

You can now target specific SLA policies in your Automations, so the right conversations get the right follow-up when violations occur.

Enable Auto-join to ensure anyone signing up with your company domain (e.g. @acme.com) is automatically added to your selected Shared Inbox, without manual invites.

Keep everyone aligned by sharing custom dashboards with stakeholders. Publish your dashboards and share links to give them quick, easy access to the metrics that matter.

You can now automatically assign outbound emails and replies to the sender, so nothing slips through the cracks.

Hiver Live Chat can now be embedded directly inside your SaaS product, enabling logged-in users to get support without leaving their product. With user context, flexible trigger controls and widget placement, teams can deliver faster, more relevant support exactly where customers need it. Learn more.

Conversations assigned to agents who mark themselves “away” can now be automatically unassigned when a new reply arrives. Once unassigned, the conversation is reassigned to the next available agent via round-robin, ensuring faster responses without manual reassignment. Learn more.

Create AI-powered tasks that extract key details, summarise requests, and trigger actions from every incoming email. Use the powerful visual builder to create automation rules that can handle multi-step actions such as initiating customer refunds, sending follow-ups, updating external apps and more.

Test the chat widget experience before deploying it to your website. With Chat Playground, you can simulate the visitor’s chat experience, validate bot responses, and check flow behaviour directly from the widget settings before going live.

We’ve redesigned Automations with a new visual canvas experience. Instead of fixed “if → then” blocks, you can now build workflows step by step using a canvas, with the flexibility to add actions without conditions and structure flows the way your team works. The canvas also gives you a clear view of triggers, conditions, and actions in one place, along with an automation summary to quickly understand how each rule works. Learn more.