AI Agent can now resolve routine emails in your Shared Inbox, so your team can focus on the ones that need human assistance. It picks up new, unassigned emails that match its Skills and hands a conversation over to your team when needed.

You can now deploy Skills to AI Agent in Chat to resolve requests like order lookups, refund requests, and more.

Learn more: Hiver in Gmail | Hiver Omni

When you create a task in ClickUp, Jira, Asana, Monday, Trello, or Linear, you can now pre-fill fields like description with the email body or a summary of the conversation to reduce manual work.

Learn more: Hiver in Gmail | Hiver Omni

Admins can now set each channel as Live or Standard in My Work, based on how quickly conversations need a response. Live channels highlight conversations with unread messages, helping your team spot what needs attention.

Prioritize conversations before they miss their SLA deadlines. You can now sort Email Inboxes by the upcoming SLA deadlines, use the new Due Soon and Overdue views, and filter conversations by SLA status.

Manage customer text messages in Hiver, right alongside your other channels. Connect your Twilio number to let your team assign, tag, and reply to SMS conversations from one place.

Customers can now attach screenshots, documents, or other files when submitting a Web Form, giving your team more context to resolve their requests.

You can now check whether a conversation has an assignee when an email arrives or a reply is sent, and automate actions such as notifying a team lead when a new conversation hasn't been assigned.

Bring your Dialpad calls into Hiver alongside conversations from other channels. Connect your Dialpad account to a Voice Inbox, and every call becomes a conversation with its recording and transcript.

Export analytics data on a regular schedule for reporting, sharing, or analysis in BI tools. You can schedule exports daily, weekly, or monthly.