Hiver for Gmail

My team currently would mark pending sales as pending and then say... 2 weeks later, send a follow up to the student if they haven't purchased yet. The issue is that that would result in the response time metric being skewed. Emails marked as pending should pause both the resolution AND the response timer.

When customers email your team members directly, important conversations often stay siloed in personal inboxes, making it harder for teams to collaborate, track, or respond efficiently. With this update, Admins can set rules to move specific emails from Personal to Shared Inboxes—improving visibility and team collaboration.

Custom Objects let you upload your own data via a CSV file in Hiver and use it in automation rules. Use Custom Object to identify conversations by the sender’s email or domain, and automatically move them from team members’ inbox to a Shared Inbox, or automatically tag or assign them to the right team members.

Locating tickets will be easier with the new search and filter options in the Customer Portal. Search by subject, filter by status, assignee, or date, and sort by creation date—all to help you find what you need, faster.

Allow users to seamlessly drag and drop attachments directly into Notes while composing them. Benefits: Saves time by simplifying the process of adding attachments Improves efficiency with fewer steps needed to include files

Allow users to search ClickUp in Hiver/Gmail like you can with Hiver's notes.

There isn't a way to add and edit the ClickUp "status" from the Hiver integration. Having this would mean our team has to have one less application open for our workflow, making Hiver even more powerful. I imagine it'd work best as a Drop Down with all of the workspace's existing Statuses, placed right somewhere around the "List" and "Assignee" section. When editing it, maybe having it in a similar place or at the bottom? Thank you guys for a fantastic program and always looking to improve it.

Temporarily hide emails from your shared inbox and choose when they should reappear. This helps everyone in your team have some focus time and not be distracted by incoming emails.

put a link to this suggestion page here. Title it - “Submit Ideas to Hiver”, or something like that - see the image