Hiver in Gmail

Manages article approvals and tracks version history to ensure accurate, up-to-date content.

Highlights high-performing and low-performing articles to improve knowledge quality.

Refines knowledge base content for clarity, accuracy, and consistency.

Detects knowledge base gaps by spotting repeated queries that lack coverage in your help center.

Turns existing support conversations into ready-to-publish knowledge base articles.

Understands email threads and drafts replies using conversation context and knowledge sources until resolution.

Handles different scenarios within one workflow, carrying data across steps without needing multiple setups.

Automatically generates contextual reply suggestions based on conversation history, customer intent, and knowledge base content.

Centralized knowledge source for AI Copilot and AI Agents to avoid repeated setup while ensuring accurate responses.

Allow me to see all tickets/emails sent to the shared inbox in a consolidated admin view inside the customer portal. Also, allow me to customize the portal view columns to include tag information and resolution date/time to the view.