Hiver for Outlook

Speed up query response time with intelligently recommended email template suggestions.

AI Summarizer lets you turn lengthy emails into brief notes, boosting agent handoffs and quick issue resolution.

Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Enable team members to schedule and manage their availability, for seamless workflow continuity.

Take control of your emails with 'Undo Send' to retract messages before they reach recipients and 'Send Later' to schedule emails at the perfect time.

While viewing conversations, you will also be able to preview files like documents and sheets, other than PDFs which is supported today

While sending email replies, you will have an option to ‘undo send’ if you would like to fix any typos or errors.

Use Autoresponder to automatically send a response email to either a new conversation or a new email in a conversation.

Automatically include your signature in email replies from mobile for consistent communication.