Hiver Omni

Support for App fields in the Custom fields section under the Activity panel

Agents can now populate app-specific custom fields while creating tasks in project management tools directly from Hiver.

Support for the custom fields in App actions

We really appreciate Hiver's internal AI tools, but there's still a big gap on the customer-facing end. We’d love to see an AI chat widget built into the Customer Portal that pulls directly from our company knowledge base. Letting customers chat with an AI trained on our specific processes before they submit a ticket would give them instant resolution and keep unnecessary tickets out of our queue.

Introducing AI Agents in Chat, that autonomously understands context, reason through problems, and resolve customer queries, without human intervention.

Same when you create a rule in Microsoft backend, one rule affects all emails incoming to the organization

Most Recent Email at the Bottom of the Thread

Automatically assign an unassigned conversation to the person who replies to it. This is available in Hiver Gmail but not Hiver Omni.

Would love to have a Dark Mode on Hiver OMNI for Macs. I cant stand looking at a white background all day!

Track each email conversation easily using unique Conversation IDs (just like ticket numbers).