Hiver Omni

Chat admins can view & measure impact of AI chat agents on their inbox

It's useful to copy/paste a conversation link in a chat (e.g. Slack) or a ticket (e.g. Asana). The default "Full view" does not change the browser URL when looking at a conversation. It's unintuitive, but you can use the "List-Only view" and the URL bar will change when you pick a conversation. Suggested fixes: * Have the URL bar change when you pick a conversation in the various Split Layouts * Include a button or menu item to copy a link to a given conversation

View all customer accounts and contacts in one place, with full context, activity history, and key insights.

Speed up query response time with intelligently recommended email template suggestions.

Hiver for outlook

Currently the Slack integration is not supported for Outlook. It would be nice if it was possible to send updates to a slack channel for incoming tickets.

Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.

Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,

Enable team members to schedule and manage their availability, for seamless workflow continuity.

Use Autoresponder to automatically send a response email to either a new conversation or a new email in a conversation.