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Hiver Omni

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Customer Module
View all customer accounts and contacts in one place, with full context, activity history, and key insights.
1
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planned
Alias support for DL type mailbox
Send replies from an alias address when responding from a distribution list shared mailbox.
2
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in progress
Gmail support for Hiver Omni
Enable Gmail teams to use the complete feature set of Hiver Omni
1
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in progress
Instead of having the option to share an email, we would like an option to move an email. The option to share creates additional steps of having to remove the email from the original inbox.
Hiver for outlook
0
Slack Integration
Currently the Slack integration is not supported for Outlook. It would be nice if it was possible to send updates to a slack channel for incoming tickets.
0
Self Checkout
Allow trial users to upgrade to a paid plan on their own by purchasing directly within the product, eliminating the need to reach out to Sales or Support.
1
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in progress
Shared drafts
Collaborate on email responses in real time by sharing drafts with the team to figure out the best responses for your customers.
0
Option to add "follow up" to emails
Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,
0
AI powered - email template suggestion
Speed up query response time with intelligently recommended email template suggestions.
4
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planned
Out of office and away scheduler
Enable team members to schedule and manage their availability, for seamless workflow continuity.
2
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