Hiver Omni

Currently the Slack integration is not supported for Outlook. It would be nice if it was possible to send updates to a slack channel for incoming tickets.

Speed up query response time with intelligently recommended email template suggestions.

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries & escalations.

Automatically assign an unassigned conversation to the person who replies to it. This is available in Hiver Gmail but not Hiver Omni.

Users would be able to choose the top 5 views they want to see in the left panel & order them

Introducing AI Agents in Chat, that autonomously understands context, reason through problems, and resolve customer queries, without human intervention.

Create multiple signatures, set a default for each inbox, use a fallback when needed, and switch easily while composing for consistent communication.

Track each email conversation easily using unique Conversation IDs (just like ticket numbers).

Use Autoresponder to automatically send a response email to either a new conversation or a new email in a conversation.

Enable team members to schedule and manage their availability, for seamless workflow continuity.