Hiver for Outlook

Speed up query response time with intelligently recommended email template suggestions.

Managers and supervisors can follow email threads of interest to get notified on progress made on customer queries & escalations.

Enable team members to schedule and manage their availability, for seamless workflow continuity.

Extra option to add "follow up" to emails with all status settings Possible settings: Follow up by date Follow up after X amount of days (with the extra settings options = if not received a reply) Having a separate section to see all the follow up's. Filters like agents and status should apply here also. Kind regards,

Use Autoresponder to automatically send a response email to either a new conversation or a new email in a conversation.

Syncing the action of deleting of personal inbox conversations from Hiver to Outlook

Ability to send mails from alias address while replying in shared mailbox.

Supporting @mentions & assignment notifications on HOT mobile app for on-the-go agents

Contact directory & recent conversations from a contact.

Conversation Search using parameters like From, To, Subject, Body, Status, Assignee & Tags