Hiver Omni

Support for the custom fields in App actions

Support for App fields in the Custom fields section under the Activity panel

Users would be able to choose the top 5 views they want to see in the left panel & order them

Integrating with identity providers like Entra ID for IT admins to manage users in a consolidated way

Extracts actionable items from conversations and automatically creates, assigns, and tracks tasks to ensure follow-ups are not missed.

An upgraded AI assistant that proactively supports agents with real-time conversation insights, suggested replies, summaries, and recommended next actions to improve resolution speed and quality.