Hiver Omni

Support for APIs for teams to read and write data in their Hiver accounts

Add custom email service providers in addition to Outlook & Gmail inside Hiver Omni as inboxes to receive and send emails

Continuously evaluates customer sentiment across messages to help teams identify frustrated or at-risk customers early and prioritise responses accordingly.

Automatically analyzes conversations to identify intent, topic, and context, and applies relevant tags to enable better routing, reporting, and automation.

Chat admins can view & measure impact of AI chat agents on their inbox

Send replies from an alias address when responding from a distribution list shared mailbox.

Guide customers through structured, step-by-step flows in chat, that collect key details, classify their issue, and route conversations.

Provide customers with real-time, accurate resolutions through AI Agents in chat that are available 24/7.

View all customer accounts and contacts in one place, with full context, activity history, and key insights.

Enable Gmail teams to use the complete feature set of Hiver Omni