Hiver for Outlook

Automatically assign queries to various teams in a Round-Robin manner for better workload distribution.

You can now collect essential information from conversations with pre-built custom field types such as dropdown, text, number, and date. Moreover, you can use these custom fields in your analytics to analyze conversations and in automation to set up rule-based workflows.

Copy tables from any source and paste them directly into your email drafts without losing their formatting. This update will ensure that your tabular data remains intact and easy to view within your replies.

Get real-time notifications for assignments and @mentions, ensuring you never miss an important update.

Preview attachments like DOC, CSV, and more without downloading.

Users can now bulk move conversations in their Personal Inbox using the "Move to" action.

With this update, you will be able to edit notes to fix typos, delete irrelevant ones, reply to discussions, and pin important notes for quick access.

Effortlessly view '.eml' attachments (i.e. email as attachments) directly within conversations. Easily download attachments to your device for offline access or further action.

For teams which prefer capturing customer feedback on the service/product when the conversation is closed, this update is very useful. From admin panel settings, you will be able to choose the look & feel of your survey snippet and Hiver will automatically send it to the customer when the conversation is closed.

Now, you can enable ‘Auto-assignment’ for your mailbox and let Hiver do the heavy-lifting. All new incoming conversations will be auto-assigned if the auto-assignment setting is turned on for the shared mailbox. This ensures fair distribution of workload and prompt responses to the customers. Toggle auto-assignment on/off for a mailbox from admin panel settings When enabled, Hiver auto-assigns emails in a round-robin manner to all members of the mailbox