In order to create exceptional customer experiences, you need to know who your customers are. And that’s exactly why we've built Hiver Contacts.
While looking at any shared conversation, immediately know who the contact is and the company that they’re a part of. Access the recent conversations from the contact and their company and get insights like-
- Customer pain points by looking at repetitive issues
- Previous CSATs for gauging customer sentiment to empathize with them
- Health of the company as a whole to prevent churn
And the best part- have all this context right next to the conversation you’re working on so that you can craft the perfect response! 🚀
Learn more about this feature here.
Note: This is being rolled out in phases.