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Under Review

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Planned

AI KB Approvals & Version control

AI KB Analytics

AI KB: Identifying Knowledge Gap

AI Agent in Email

Agentic Workflow

Omnichannel search experience

AI QA (quality assurance)

AI Admin ROI Insights

link to this hiver suggestion page

AI powered - email template suggestion

AI Email Assistant – Automated Email Generation Based on Keywords & Templates

No-Reply Emails should not change status to Open

Copy automations to another SM

Placeholders in Subject Lines

Drag and drop attachments in Notes

Custom statuses/workflow

In Progress

AI Agent in Chat - Integrations

AI Agent in Chat - Analytics

AI Knowledge Base Builder

AI Suggested Response

Unified Knowledge Source

Enterprise user provisioning (SCIM)

Multiple email signatures with inbox-level defaults

Support for external fields in App actions

Agent personalised experience

Analytics in Slack

AI Agents in Chat

Slack as a channel

Custom Objects in Hiver

Automation to add emails from Personal Inbox to Shared Mailboxes

API block in automations

Custom field support in App actions

Custom fields powered by Apps

Favoriting & re-ordering views

HOT New & Refreshed UI

Custom Objects in Hiver

Snooze across Shared Mailboxes

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