Hiver for Gmail

Custom Objects let you upload your own data via a CSV file in Hiver and use it in automation rules. Use Custom Object to identify conversations by the sender’s email or domain, and automatically move them from team members’ inbox to a Shared Inbox, or automatically tag or assign them to the right team members.

Locating tickets will be easier with the new search and filter options in the Customer Portal. Search by subject, filter by status, assignee, or date, and sort by creation date—all to help you find what you need, faster.

Temporarily hide emails from your shared inbox and choose when they should reappear. This helps everyone in your team have some focus time and not be distracted by incoming emails.

Automatically get smart, context-aware tag suggestions for every new email—no more manual tagging.

Save time with AI-powered replies and contextual suggestions, derived from past emails and knowledge sources—without leaving Hiver.

Introducing automations to support assigning conversations based on third-party app data, updating external data, and logging emails in third-party systems.