Hiver in Gmail

Allow users to seamlessly drag and drop attachments directly into Notes while composing them. Benefits: Saves time by simplifying the process of adding attachments Improves efficiency with fewer steps needed to include files

put a link to this suggestion page here. Title it - “Submit Ideas to Hiver”, or something like that - see the image

We would love to see an enhancement to Hiver’s AI functionality with an AI Email Assistant that helps generate emails based on keywords while utilizing stored email templates. How it works, an example: When a customer asks about their order status, the user enters relevant keywords (e.g., “dispatch confirmation” + tracking ID) or short notes into a comment field. The AI analyzes the customer’s email, matches it with existing email templates, and suggests a suitable response. If necessary, the system can request confirmation of the selected template before generating the email. The final email is personalized, written in the customer's language, and includes the provided details (e.g., tracking ID) in the appropriate context. We already use a similar google extension "AI Mail Assistance" with great success, but it does not yet take our existing email templates into account. This would be a huge advantage and should be feasible for Hiver.

Every team has unique needs, hence we're building Custom Statuses in addition to Hiver's default statuses (Open, Pending, Closed) allowing you to define stages that fit your specific workflow. Define custom stages: Create statuses like "Approved," "Rejected," "In Progress," or "On Hold." Enhance transparency: Clearly communicate email statuses to your team and customers. Streamline workflows: Automate transitions between custom statuses, reducing manual intervention and increasing efficiency. Custom Statuses help you create a workflow that mirrors your team's needs, making email management more efficient and effective.

Delivery failure or no-reply daemon emails will not change the conversation status to Open

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Ability to use placeholders to fill subject lines as well as have the same input fill multiple placeholders (with the same name) at once