Hiver in Gmail

It would be helpful if Hiver could provide reports showing each agent’s active and inactive status over a selected period of time. This would give us better visibility into agent availability and help us track productivity, identify patterns, and manage team performance more effectively.

It would be helpful if Hiver could support custom statuses such as Break, Meal Break, and Wrap-up. The main reason is to prevent new inbound chats from being routed to an agent while they are on break or wrapping up before the end of their shift. This would allow agents to finish their remaining live chats and then switch to Away, without receiving new conversations in the meantime. This would help us better manage agent availability and live chat handovers.

I recommend that there should be a column in the resolution time report where you can view the time of the first resolution time, because sometimes there is a response from the customer and the email is reopened. And it should have a button in Hiver where you can block or lock emails to prevent them from reopening once resolved.

I would like the ability to mark a chat as spam so that person stops spamming the chat.

I would like to put in a request to have the shared inbox list shown on the same view rather than needing to manually switch to see who is assigned in what update (ie going back to how it was before the update). This new display is very annoying when you've been auto-assigned to something in multiple shared inboxes and need to click though to find which inbox you are assigned in

Could I please ask you include a feature to be able to add a second approval flow when the first one has already been completed? At the moment, if an email thread has had an approval request flow applied, even many weeks prior, if a new email in that thread needs checking and approving there's no way to add a second flow or delete the record of the first one. Not a big issue but that would help us out a lot i think!

Hi, I have a screen resolution 1760x990 with a 125% zoom, and use Chrome with a 110% zoom. After some times the page start to pan (see screenshot) and the top bar of gmail is not accessible. After a refresh the page works well for a while, but then reappens expecially when reply a post.

Please add a visual indicator in the sidebar to show when sections like Custom Fields or Notes contain information. Ideally, each section could display either a count badge showing how many items it contains or a different color/highlight when it isn’t empty. This would let us spot important information at a glance without opening every dropdown. The Activity section wouldn’t need this.

Current placement causes the previous/next email arrows to shift, which makes email navigation frustrating