Hiver for Gmail

Managing conversations across multiple shared mailboxes just got easier. Now, you can set up automation workflows to automatically add conversations to another shared mailbox, ensuring they reach the right team or remove conversations from a shared mailbox when they’re no longer relevant, keeping your inbox clean and organized.

Keep your connectors up-to-date ensuring you always have access to the latest features and integrations. Get updates on library changes like new connectors or enhancements to existing ones, and feature changes such as new fields or capabilities in your active connectors.

Hiver’s Connectors now allow you to write data to third-party tools like ClickUp, Salesforce, and more - directly from your email conversations. Why use this feature? Streamline Workflows: Create tasks or objects in third-party tools directly from email threads. Improve Collaboration: Link relevant tasks or data with email conversations for context-rich support. Stay Organized: Keep all related tasks and issues tied to their respective email conversations.

You can now make custom fields mandatory when closing an email, preventing missing data and ensuring better accuracy. This means more reliable reports, deeper insights, and a well-organized workflow without the risk of incomplete information.

Add Approval flows to your automation workflows for better control and efficiency. Key Features: Email Notifications: Approvers receive notifications with clear automation context. Conflict Prevention: Avoid duplicate approval requests on conversations with active or completed approvals. Automation Safeguards: Automations are disabled automatically if their associated approval flow is archived or disabled.

Automation Enhancement: Reply to as a condition node Enhance your automation to ensure better email management by including the "Reply-To" field as a condition in automation workflows. This feature enhancement solves a key challenge caused by DMARC (Domain-based Message Authentication, Reporting, and Conformance), which can modify email headers. For example, when sending an email to a Google Group, the original sender's address may shift to the "Reply-To" field while the "From" field shows the group’s address. This disrupts automations relying only on the "From" field. Key benefits: Enhanced Reliability: Ensure automations function correctly despite DMARC-induced changes to email headers. Improved Compatibility: Support a wider range of email configurations by processing both the "From" and "Reply-To" fields. Operational Efficiency: Maintain smooth automation workflows, reducing the need for manual intervention.

Easily filter and search non-dropdown custom fields. Now, filter number and date-type fields and search text-type fields directly in the Extension. Key benefits are: Improved Usability: Find relevant custom field data quickly with precise filters and search Enhanced Efficiency: Save time by locating specific custom field values effortlessly Address Customer Pain Points: Meet unique needs with better data accessibility

Support team members often struggle to respond quickly and professionally to customer queries. To improve this, Hiver is launching AI Openers for users/Live agents to help agents respond to live chat queries faster. Key Highlights: Support teams can receive up to three suggested replies for customer messages, displayed at the bottom of their chat screen. Suggestions update with each new customer message. Clicking a suggestion automatically pastes it into the chat window for further editing or sending. Admins can enable or disable chat openers in the admin panel and view a sample of how it looks for team members.

Now easily connect with third-party tools using our new API Connectors and Integration Panel. Streamline operations, provide real-time data to agents, and easily manage custom integrations. Custom Integrations: Connect to tools like Salesforce, HubSpot, and Slack with secure authentication (OAuth 2.0, Bearer tokens, etc.) through an intuitive interface for naming APIs, entering endpoints, and configuring requests. Agent interface/Integration panel: Modify the right panel to display third-party data with dynamic data cards for viewing, updating, and searching data, all while controlling data visibility based on user roles.

Enhance customer support efficiency and satisfaction by integrating Knowledge Base (KB) articles into the live chat widget. Admins can add help articles for FAQs to deflect repetitive queries coming to live chat and save the team’s bandwidth. Key benefits: Address repetitive or basic inquiries directly through KB articles, freeing up live support for complex issues Lower reliance on live support, reducing delays and operational costs Enhance the accessibility and visibility of the Knowledge Base for better self-service