Hiver Omni

Extracts actionable items from conversations and automatically creates, assigns, and tracks tasks to ensure follow-ups are not missed.

Continuously evaluates customer sentiment across messages to help teams identify frustrated or at-risk customers early and prioritise responses accordingly.

Automatically analyzes conversations to identify intent, topic, and context, and applies relevant tags to enable better routing, reporting, and automation.

An upgraded AI assistant that proactively supports agents with real-time conversation insights, suggested replies, summaries, and recommended next actions to improve resolution speed and quality.

Chat admins can view & measure impact of AI chat agents on their inbox

View all customer accounts and contacts in one place, with full context, activity history, and key insights.