Hiver Omni

Hiver Live Chat now works inside your SaaS product, letting users get support without leaving their workflow, with better context and flexible control over how chat appears.

Admins can now test and simulate the chat widget experience directly within Hiver to validate bot responses and flow behavior before deploying it to their website.

Conversations assigned to agents who mark themselves Away can now be automatically unassigned and reassigned to the next available agent when a new reply arrives.

Support for APIs for teams to read and write data in their Hiver accounts

Add custom email service providers in addition to Outlook & Gmail inside Hiver Omni as inboxes to receive and send emails

Continuously evaluates customer sentiment across messages to help teams identify frustrated or at-risk customers early and prioritise responses accordingly.

Automatically analyzes conversations to identify intent, topic, and context, and applies relevant tags to enable better routing, reporting, and automation.

Chat admins can view & measure impact of AI chat agents on their inbox

Send replies from an alias address when responding from a distribution list shared mailbox.

Guide customers through structured, step-by-step flows in chat, that collect key details, classify their issue, and route conversations.