Hiver Omni

Guide customers through structured, step-by-step flows in chat, that collect key details, classify their issue, and route conversations.

Provide customers with real-time, accurate resolutions through AI Agents in chat that are available 24/7.

Enable Gmail teams to use the complete feature set of Hiver Omni

Hiver Omni recommends the most relevant contacts in the To, CC, and BCC fields while composing or replying to emails.

Users can schedule emails from shared or personal conversations to be sent at a future time, using preset options or a custom date and time, with the ability to view, manage, or cancel them anytime.

Send and receive emails from aliases within shared inboxes, allowing teams to manage multiple customer-facing addresses seamlessly while ensuring replies always appear from the correct alias.

Outgoing emails sent directly from Outlook are synced into Hiver, so conversations remain complete and consistent across inboxes

Live chat is a new inbox alongside email, giving Outlook teams a seamless way to engage customers in real time with setup, assignment, availability, tagging, and analytics.

Enable users to import Outlook folders as Tags and bring up to the last two weeks of recent “Inbox” emails into Shared or Personal Inboxes during setup.

Layout Settings provide a side-by-side interface allowing users to view the conversation list and a selected email thread without leaving the current screen.