Availability management
released

Hiver
With this update, your team members can now manage their availability (online/away) on Hiver for Outlook. This helps simplify workload distribution and improves overall team efficiency.
- Manage Your Status:Users can now set their availability to "Online" or "Away" based on their working status.
- Informed Assignments:Admins can view each user’s availability status in the assignment dropdown, making it easier to assign emails to the right person.
- Auto-Assignment Made Smarter:Only "Online" agents will be auto-assigned emails, ensuring tasks go to active team members.
- Flexible for Everyone:Admins not involved in day-to-day tasks can turn their availability off, and users can set themselves "Away" when they’re not working.
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Hiver
released