Help articles in Live chat
released
Hiver
Enhance customer support efficiency and satisfaction by integrating Knowledge Base (KB) articles into the live chat widget. Admins can add help articles for FAQs to deflect repetitive queries coming to live chat and save the team’s bandwidth.
Key benefits:
- Address repetitive or basic inquiries directly through KB articles, freeing up live support for complex issues
- Lower reliance on live support, reducing delays and operational costs
- Enhance the accessibility and visibility of the Knowledge Base for better self-service
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Hiver
released