Robin Viovy
It would be great to introduce role-based visibility in the shared inbox.
Use case:
Admins keep full access (all conversations + all views), while Members can only see conversations assigned to them (“Mine”).
Proposed behavior:
  • Admins
  • See all emails
  • Access all inbox views
  • Assign conversations
  • Participate in sidebar discussions
Members
  • Only see conversations assigned to them
  • Default view = “Mine”
  • No access to global inbox, other views, or mails they are not assigned to,
  • Can still collaborate with admins via the internal sidebar/comments
Why this matters:
  • Reduces noise for team members
  • More secured email exchanges on sensitive topics
  • Prevents accidental handling of the wrong conversations
  • Improves focus and accountability
  • Makes it easier to scale teams with clear ownership
Keeps admins in full control while members stay operational
This would be especially helpful for workflows with managers + operators (CSM/SMM, support leads + agents, etc.).