Yes, whenever we receive an email on the Hiver BOT, we have a TAT of 2 hours, after which the FRT is impacted.

I would like to suggest adding a visible countdown timer in Gmail for incoming emails, indicating how much time is left before the FRT is impacted. This would help us prioritize emails and respond on time, especially when we are occupied with other tasks.

Kindly review the feasibility of this feature.