AI Openers in Live Chat
released
Hiver
Support team members often struggle to respond quickly and professionally to customer queries. To improve this, Hiver is launching AI Openers for users/Live agents to help agents respond to live chat queries faster.
Key Highlights:
- Support teams can receive up to three suggested replies for customer messages, displayed at the bottom of their chat screen.
- Suggestions update with each new customer message.
- Clicking a suggestion automatically pastes it into the chat window for further editing or sending.
- Admins can enable or disable chat openers in the admin panel and view a sample of how it looks for team members.
Hiver
released