Linking, merging, and splitting capabilities provide the flexibility to manage customer conversations effectively, ensuring that related issues are connected, duplicate tickets are consolidated, and complex conversations are properly segmented.

, maintaining an overview when multiple tickets cover the same topic. Linked tickets help you identify related issues, such as multiple customer complaints about the same product defect, etc.

, transferring all messages and notes from the secondary tickets to the primary ticket.

If a single ticket covers multiple issues or requires handling by different departments, you can