Gain deeper insights into SLA performance with SLA Analytics

Enhance your team's response and resolution times with SLA Analytics. Easily track critical SLA metrics using four key reports: FRT Violations, Resolution Violations, FR Compliance, and Resolution Compliance.

With the powerful Analyze Mode, you can group data by SLA policies, assignees, tags, and more. You can also drill down to individual conversations, apply advanced filters, and export data for deeper analyses. This will help you quickly identify trends, optimize workflows, and boost customer satisfaction.