Auto-assignment (round robin)
released
Hiver
Now, you can enable ‘Auto-assignment’ for your mailbox and let Hiver do the heavy-lifting.
All new incoming conversations will be auto-assigned if the auto-assignment setting is turned on for the shared mailbox. This ensures fair distribution of workload and prompt responses to the customers.
- Toggle auto-assignment on/off for a mailbox from admin panel settings
- When enabled, Hiver auto-assigns emails in a round-robin manner to all members of the mailbox
Hiver
released