Teams that are using Hiver Chat can use Hiver Chat Analytics to track trends across customer chats and get actionable insights to improve your chat support.
Popular insights include:
- Understand the volume of chats handled by your team.
- Improve your customer service by tracking key metrics like first response time and resolution time for chats.
- View the complete breakdown of Customer Satisfaction Scores (CSAT) left by your website visitors, so that you can incorporate their feedback.
- Track your team's performance.