Hiver Feature Requests

Changelog Roadmap
Analytics for Hiver Chat
Completed July 01, 2022

Teams that are using Hiver Chat can use Hiver Chat Analytics to track trends across customer chats and get actionable insights to improve your chat support.

Popular insights include:

  • Understand the volume of chats handled by your team.
  • Improve your customer service by tracking key metrics like first response time and resolution time for chats.
  • View the complete breakdown of Customer Satisfaction Scores (CSAT) left by your website visitors, so that you can incorporate their feedback.
  • Track your team's performance.