Hiver Roadmap
Hiver strengthens team collaboration and business communication across email, live chat, knowledge base, and voice communication within Gmail.
Under Review
Multiple knowledge bases
Automatically ‘follow’ critical conversations & receive updates on them
Get notified for new emails on ‘Followed’ conversations
Next Response SLAs
Ability to Link/Merge/Split Tickets
Planned
Shift management
Custom statuses / Custom workflows
Automate your CSAT surveys
In Progress
Custom Fields
Out of Office
RELEASED
Automation enhancement: Time based conditions
Internal Knowledge Base
Onboarding Checklist
Tags in Chat Channel
Conversation Followers For Mobile
Hiver API
Customer Portal
WhatsApp Contacts Manager
Attachments in Email Template
Assignment Limit for Round Robin Assignment
Conversation Followers
Chatbots by Hiver
AI Summarizer
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Changelog
Roadmap