Hiver Ideas

Out of Office
Feature request
In Progress May 09, 2024

Managing your team member's availability during breaks, vacations, or emergencies is crucial. To address this, we’re building ‘Out of office’.

Here’s how it can help:

  • Auto-assignment control: Team members can pause auto-assignment during breaks to avoid being overwhelmed with new emails upon their return.

  • Seamless re-engagement: Team members can easily resume their place in the round-robin queue when they return.

  • Efficient ticket reassignment: Team members or supervisors can reassign tickets to the available team members for longer absences, ensuring queries are promptly handled.

Changelog Roadmap