Hiver Ideas

Next Response SLAs
Feature request
Under Review June 06, 2024

This feature empowers teams to set and track response targets for each subsequent customer interaction, ensuring timely and effective communication. Next response SLAs complement Hiver's existing First Response SLAs and Resolution SLAs, providing a more comprehensive approach to customer support.

You will be able to customize response targets based on customer segments, issue types, priority, etc. Also, monitor response SLAs in real-time, enabling teams to prioritize and maintain high-quality customer experiences and build trust.

Changelog Roadmap