Hiver Ideas

Custom Fields
Feature request
Planned June 06, 2024

Custom Fields allow you to capture specific data points against conversations that are tailored to your business needs. Choose from pre-built field types like dropdown, text, number, and date, or create your own custom options to match your unique processes.

Here’s how it can help:

  • Flexibility of data collection: User-defined fields offer flexibility and customization to capture data as per each customer’s own unique requirements.

  • Enhanced insights: Gain deeper insights into customer behavior, preferences, and trends. This enables more personalized support experiences, targeted business efforts, and informed business decisions.

  • Streamlined workflows/automations: Use custom fields for defining new conditions and outcomes.

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