Hiver Ideas

Custom Fields allow you to capture specific data points against conversations that are tailored to your business needs. Choose from pre-built field types like dropdown, text, number, and date, or create your own custom options to match your unique processes.

Here’s how it can help:

• Flexibility of data collection: User-defined fields offer flexibility and customization to capture data as per each customer’s own unique requirements.

• Enhanced insights: Gain deeper insights into customer behavior, preferences, and trends. This enables more personalized support experiences, targeted business efforts, and informed business decisions.

• Streamlined workflows/automations: Use custom fields for defining new conditions and outcomes.