Hiver Ideas

Automatically ‘follow’ critical conversations & receive updates on them
Feature request
Under Review June 06, 2024

Through this feature, supervisors can take a proactive approach to managing critical conversations.

  • With the addition of "Add a Follower" as an action in Hiver Automations, you can now automatically assign a follower to conversations that meet specific criteria, ensuring timely and effective oversight. 
  • Set triggers and conditions to determine which conversations require a follower, ensuring that critical conversations are proactively managed.
Changelog Roadmap