Hiver Ideas

You will now be able to automatically send CSAT surveys at the end of a conversation when the issue is resolved, saving time and aligning with your team's workflow.

This feature helps you::

• Streamline CSAT surveys: Eliminate the need for manual intervention and ensure that CSAT surveys are sent consistently and efficiently

• Enhance customer engagement: Show customers that you value their feedback by sending surveys at the right moment when the conversation is closed

• Gain valuable insights: Collect timely and relevant feedback to improve your products, services, and overall customer experience