Hiver Ideas

Automate your CSAT surveys
Feature request
Planned June 06, 2024

You will now be able to automatically send CSAT surveys at the end of a conversation when the issue is resolved, saving time and aligning with your team's workflow.

This feature helps you::

  • Streamline CSAT surveys: Eliminate the need for manual intervention and ensure that CSAT surveys are sent consistently and efficiently

  • Enhance customer engagement: Show customers that you value their feedback by sending surveys at the right moment when the conversation is closed

  • Gain valuable insights: Collect timely and relevant feedback to improve your products, services, and overall customer experience

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