Hiver Ideas

AI Summarizer compresses long email conversations into concise notes, improving agent handoffs and speed up resolution of escalated issues.

With AI Summarizer, customer support teams can:

• Easily generate summary of conversations required for transferring context during agent hand-offs, enabling the next agent to seamlessly pick up where their colleague left off. This helps to reduce hand-off information lag and ensures high-quality resolution continuity.

• Derive context from historic interactions for consistent and relevant customer follow-ups.

• Generate summaries of complex issues during escalations to resolve the issues faster without sifting through entire conversation threads.