new feature
March 22, 2022
Introducing Hiver Chat- The fastest way to resolve customer queries right from Gmail 🚀
We’re thrilled to announce that Hiver now supports chat as a channel. This means that you can address all your customer queries (email/chat) from a single place without dealing with multiple products and alien interfaces, right from the familiar Gmail experience!
Chat with your website visitors in real-time to provide a quick resolution and an effortless customer service experience. Assign chats, manage agents’ chat availability, track missed chats, and do a lot more! Get started by creating a shared inbox in the Hiver Admin panel and pick ‘chat’ as the channel.
Click here to learn more.