Hiver Feature Requests

Changelog Roadmap
Hiver Chat Auto-assignment
Completed June 08, 2023

Manually assigning incoming chats can be a time-consuming process. Let your team focus solely on answering customer queries. Hiver will take care of assigning chats to the available agents.

With this new release, create round-robin chat assignments to automatically assign new incoming chats to available agents. Ensure customer chats are attended to and resolved quickly.