Introducing the new revamped Automations

Hiver Automations has been rebuilt from the ground up to help enable your team's complex workflows. This rebuild supports all the past capabilities and includes some exciting new updates:

  1. Clear event based triggers: Automations can now be set to trigger based on events that happen within Hiver. To start with, you can define Automations to trigger when receiving a new inbound conversation or when a new outbound conversation is sent.
  2. Use OR/AND operators: Automation conditions can be set based on a combination of OR/AND operators. This gives you the flexibility to build the complex workflows you are after. Now assign conversations with specific keywords in the subject, from specific customers to a member in your team without breaking a sweat!
  3. Automate multiple actions: Automations allow you to take multiple actions on a conversation. You can Assign a conversation and add relevant tags to a conversation without breaking a sweat.
  4. Define conditions based on different criteria: You can now define conditions based on the From, To, CC or subject attributes to look for exact matches with a term or across multiple keywords. Assign all conversations that come from the list of accounts she manages without lifting a finger (well, not quite, but you get the drift).
  5. Change the priority of Automations: By default, Automations in Hiver are processed from top to bottom. Now you have the flexibility to change this priority by rearranging the order of these Automations.

All this and a lot more has been launched as part of this update. Learn more about everything that is part of this update over here! autom_1.gif