Hiver Ideas

WhatsApp Contacts Manager
Feature request
RELEASED February 07, 2024
The WhatsApp contacts manager is designed to enhance customer interaction and management by enabling businesses to add contacts coming over the WhatsApp channel to a central place which is ‘Hiver contacts’. Key benefits include:
  • Enable phone number-based profiles into Hiver contacts through automated or manual addition of WhatsApp contacts.
  • Identify users easily by either email or phone number.
  • Link contacts to companies manually for better customer relationship management.
  • Enhance user context in WhatsApp chats by mapping conversations to specific contacts and companies.
Note: Future updates will include contact merging and conflict resolution for a more streamlined database.

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