Hiver Ideas

Tags in Chat Channel
Feature request
RELEASED March 06, 2024
Managing numerous live chat conversations can quickly become overwhelming, leading to inefficiencies and missed opportunities for meaningful customer engagement. To address this issue, Hiver is excited to introduce 'Tags' to Hiver Chat, a feature designed to streamline how customer interactions are categorized and managed. Now, customer service agents and managers can simplify conversation management with the ease of tagging. Key capabilities are as follows:
  • Tag Creation & Assignment: Instantly create and assign tags during chats
  • Tag Management: Edit or delete tags directly in the chat interface for optimal organization
  • Conversation Filtering: Filter chats by tags to streamline support workflows and improve efficiency
Enhance your chat interactions with tagging to ensure every conversation is easily accessible and analyzable for continuous improvement.

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