Hiver Ideas

SLA Reports
Feature request
Completed April 18, 2023

Last year, we revamped Hiver SLAs to provide you with more visibility on which conversations are nearing breaches or are breached. We are adding more firepower for you to actively analyze conversations that breached SLAs and take corrective measures. Using SLA reports, you will be able to-

  • Keep track of violated conversations and compliance rates 
  • Drill down into the data and analyze the possible reasons of violation 
  • Understand the performance of different users in adhering to SLAs  
Changelog Roadmap