Managing your team member's availability during breaks, vacations, or emergencies is crucial. To address this, we’re building ‘Out of office’.
Here’s how it can help:
Auto-assignment control: Team members can pause auto-assignment during breaks to avoid being overwhelmed with new emails upon their return.
Seamless re-engagement: Team members can easily resume their place in the round-robin queue when they return.
Efficient ticket reassignment: Team members or supervisors can reassign tickets to the available team members for longer absences, ensuring queries are promptly handled.