Raising and tracking the progress of issues is crucial for customers, just as resolving them is for support agents. Hence, we plan to launch a customer portal, designed to empower customers with the ability to easily track their ongoing issues and submit new ones.
Key benefits include:
Support teams can easily customize the portal to reflect the organization's identity, ensuring a consistent user experience.
Support teams can easily share the portal's link in email responses, streamlining adoption and making it more accessible for customers to engage.
Customers can use the portal to track the raised issues, add further details or attach additional files, enriching the context for faster resolution.
Customers can also raise new tickets and track their progress in real time directly through the customer portal.