Hiver Ideas

Customer Portal
Feature request
RELEASED February 07, 2024
Raising and tracking the progress of issues is crucial for customers, just as resolving them is for support agents. Now enable your customers to submit their issues and track its resolution status - all from a dedicated customer portal for your shared inbox. 

Key benefits include:

  • Customers can use the portal to track the raised issues, add further details, or attach additional files, enriching the context for faster resolution.
  • Customers can also raise new tickets and track their progress in real time through the customer portal
  • Teams can easily share the portal's link in email responses, streamlining adoption and making it more accessible for customers to engage.
  • Teams can easily customize the portal to reflect the organization's identity, ensuring a consistent user experience.
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