Hiver Ideas

Custom statuses / Custom workflows
Feature request
Planned June 06, 2024

Every team has unique needs, hence we're building Custom Statuses in addition to Hiver's default statuses (Open, Pending, Closed) allowing you to define stages that fit your specific workflow.

  • Define custom stages: Create statuses like "Approved," "Rejected," "In Progress," or "On Hold."

  • Enhance transparency: Clearly communicate email statuses to your team and customers.

  • Streamline workflows: Automate transitions between custom statuses, reducing manual intervention and increasing efficiency.

Custom Statuses help you create a workflow that mirrors your team's needs, making email management more efficient and effective.

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