Service level agreements (SLAs) help you stay on top of your customer emails and provide timely resolutions. Hiver's revamped SLAs are designed not just to keep your customers happy but also to help your team succeed. Now, you can create the right amount of urgency and visibility on conversations which need immediate attention and proactively prevent SLA breaches.
Here's a snap of the exciting new additions that you can look out for-
Learn more about this feature here.
Note: This is being rolled out in batches.