enhancement
November 21, 2023
(Chat) Setup business hours for your chat widget
Presently, teams using Hiver Chat can deliver live support during their active hours and manually set agents as unavailable at the close of each business day.
With the latest enhancement, Chat Business Hours, simply establish your operating hours once, and Hiver will automatically switch your chat widget to offline mode outside of business hours daily. This eliminates the need for you and your team to manually adjust availability at the beginning and end of each day. Get started by going to 'Unavailability settings' in your chat inbox and set up your chat business hours.