Since the launch of Customer Satisfaction feedback surveys in Hiver, our customers have had an added edge in honing their support resolution. Mailbox managers also have the ability to analyse CSAT feedback summaries in Hiver Analytics, thus ensuring plans for improvement are always backed with data.
Custom reports in Analytics allows you to create pre-filtered metric reports ensuring you are only a click away from the context you work within. And now, if it’s a pre-filtered CSAT feedback summary that tickles your fancy, we have you covered. You can now create custom reports on CSAT feedback received as well. We’ve also added a new ‘Status’ filter for CSAT feedback summaries that helps you filter CSAT feedback based on the status of the conversation.